Transcription: Conflict is inevitable, but did you know that a surprising amount is avoidable? Why? Because a great deal of conflict that occurs has little substantive basis. In much of the work mediating that Sharon does with clients, she's found that the parties involved actually have no disagreement at all. If this is true, you're probably wondering how the conflict even got started in the first place. The answer is simple. Poor communication. Often, a conflict that seems to be about ideas or behavior is actually about communication. and perception. Before you jump into the fray of conflict, it's a good i ...
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